Full-priced READY-TO-WEAR items can be returned or exchanged within 5 days of delivery. Please notify us at ONLINE@MATTER-MAKERS.COM regarding your return or exchange. We do not accept returns or exchanges at MATTER-MAKERS stores. An exchange can be made for a different size or color. Sale Merchandise is a final sale.
Sale items cannot be returned or exchanged.
MATTER-MAKERS accepts merchandise only if it is returned in its original condition and packaging, labels and return tag intact and accompanied by the original sales invoice. If one or more of these are missing, the return or exchange will not be honored. All goods will be inspected upon return; we do not accept merchandise that has been worn, used, altered or self-damaged. If the merchandise is found in unsuitable condition, it will be returned to you.
Returns or exchanges will be processed within 15 business days upon the receipt of returned merchandise. You will receive an email notification once the return or exchange has been processed.
The full amount of the returned merchandise will be credited for your next online purchase.
We recommend that you ship the merchandise via insured parcel post with tracking. MATTER-MAKERS will not assume responsibility in the event that the return parcel is lost, stolen, or mishandled.
MATTER-MAKERS reserves the right to refuse a return or exchange of any merchandise that does not meet the above requirements in MATTER-MAKERS's discretion.
We do not accept returns on MATTER-MAKERS jewellery. In the interest of hygiene, we do not accept exchanges for pierced earrings and hair accessories, unless found faulty. Other jewellery not mentioned is applicable for exchange.
All items are quality controlled before mailing. If you receive an item in imperfect condition, please contactONLINE@MATTER-MAKERS.COM within 24 hours for further instructions.