SHIPPING & TRACKING

MATTER-MAKERS.com offers free shipping via EMS by Thailand Post only for the order above 3,000 BAHT.
We will charge a shipping rate amount of 100 BAHT in your bill automatically, if the order below 3,000 BAHT.

For security reasons, parcels require a signature upon delivery.

Please allow 1 to 3 business days to process your order for shipment, in addition to delivery time. Orders are processed and delivered on Monday through Friday, excluding holidays. MATTER-MAKERS will not be responsible for unanticipated delays.
Delivery time estimate (after order is processed):

Destination Delivery Type Delivery Times
Thailand - Bangkok Express 1-3 business days
Thailand - Other regions Express 2-5 business days
International Standard 5-15 business days
International Express 2-5 business days

Duties & Taxes
For international order, taxes depend on the country of delivery. Usually, if any, they are fully customers' responsibility. Please note that if you are a reseller, you may have to pay the V.A.T or sales taxes depending on your country.

TRACKING PROCESS
You will receive a shipping confirmation email containing your tracking number once your order has been shipped.

If there is a discrepancy with your order, please retain all documentations and packaging and contact us within 2 days of delivery at ONLINE@MATTER-MAKERS.COM.