FAQs

How do I know if a product is available in the store?

All products are subject to availability. We reserve the right to limit the quantity of merchandise, supply only part of an order and make separate shipments for an order. You will be informed if we are unable to fulfill your order.

We reserve the rights to alter the terms or duration of special offers or sales promotions without notice.

How do I find the prices or get other information about Matter Makers products?

You will find many types of information about Matter Makers products by visiting our website and you can contact us either online or at the Matter Makers stores to get more information as you need.

In addition, prices on matter-makers.com are the same as the prices in Matter Makers stores. They are quoted in Thai baht are comprehensive of applicable taxes.

If there is an error in the price of an item, you can reconfirm the order at the correct price or cancel the order. If we are unable to contact you, the order will be canceled.

Where are Matter Makers products manufactured?

All Matter Makers products are all made in Thailand.

How can I contact Matter Makers?

You can contact either online or Matter Makers stores

For Online, please contact
Website: http://www.matter-makers.com
Line ID: @mattermakers
Tel: +66 2658 1098
Email: online@matter-makers.com

For Matter Makers stores are 3 branches;

Gaysorn Village
The 2nd floor, 999 Ploen Chit Road, Lumpini,
Pathumwan, Bangkok, Thailand, 10330

Paragon Department Store
The 1st floor, 451 Rama I Road, Pathumwan,
Pathumwan, Bangkok, Thailand, 10330

The Emporium
The 1st floor, 622 Sukhumvit Road, Khlong Tan,
Khlong Toei, Bangkok, Thailand, 10110

In addition, You can contact at WEST 8 Company Limited
265 Sukhumvit 31, Klong Tan Nuea,
Watthana, Bangkok, Thailand, 10110

How can I contact Matter Makers’ customer care service?

You can contact Matter Makers’ customer care service by;
Tel: +66 2658 1098
Email: online@matter-makers.com

How can I receive the news about Matter Makers Fashion?

You can subscribe our newsletter or follow Matter Makers on social media:
Facebook: https://www.facebook.com/mattermakers
Instagram: https://www.instagram.com/mattermakers
Line Official: http://bit.ly/MatterMakersLineOA or @mattermakers

Where can I buy Matter Makers products?

You can buy Matter Makers products at 3 branches of Matter Makers stores; Gaysorn Village, Paragon Department Store, and The Emporium.
In addition, you can buy from the online store at Website: http://www.matter-makers.com and Line ID: @mattermakers

What forms of payment are accepted at www.matter-makers.com?

matter-makers.com accepts the following form of payment:
via Credit Card and Debit Card
via Bank Transfer
Account Name: WEST 8 Company Limited
Bank: Kasikorn Bank (Thonglor branch) 
Account Number: 070-8-55415-4

How can I change or cancellation a Matter Makers product?

If you wish to cancel or modify your order, please contact us within 24 hours at:
ONLINE@MATTER-MAKERS.COM

  Once an order has been submitted, we cannot guarantee that the order can be modified. If you wish to make a return or exchange once you have received your order, please refer to our returns and exchanges conditions.

How can I return or exchange a Matter Makers product?

READY-TO-WEAR

Full-priced READY-TO-WEAR items can be returned or exchanged within 7 days upon the receipt of order. Please notify us at ONLINE@MATTER-MAKERS.COM regarding your return or exchange. We do not accept returns or exchanges at Matter Makers stores. An exchange can be made for a different size or color. Sale merchandise is a final sale. Sale items cannot be returned or exchanged.

Matter Makers accepts merchandise only if it is returned in its original condition and packaging, labels, and return tag intact and accompanied by the original sales invoice. If one or more of these are missing, the return or exchange will not be honored.

All goods will be inspected as soon as it is returned to us; we do not accept merchandise that has been worn, used, altered, or self-damaged. If the merchandise is found in an unsuitable condition, it will be returned to you.

Returns or exchanges will be processed within 15 business days upon the receipt of returned merchandise. You will receive an email notification once the return or exchange has been processed. The full amount of the returned merchandise will be credited for your next online purchase.

We recommend that you ship the merchandise via insured parcel post with tracking. Matter Makers will not assume responsibility if the return parcel is lost, stolen, or mishandled. Matter Makers reserves the right to refuse a return or exchange of any merchandise that does not meet the above requirements at Matter Makers' discretion.

 
JEWELRY
We do not accept returns on Matter Makers jewelry. In the interest of hygiene, we do not accept exchanges for pierced earrings and hair accessories, unless found faulty.

What can I do if I get Matter Makers’ product imperfection?

All items are quality controlled before mailing. If you receive an item in imperfect condition, please contact ONLINE@MATTER-MAKERS.COM within 24 hours for further instructions.
 
For merchandise repairs, please enclose in your parcel:
 ● Detailed repair request
 ● Contact information
 ● Original sales invoice
 
We recommend that you package the item securely and ship it via insured parcel post with tracking. Matter Makers will not assume responsibility if the parcel is lost, stolen, or mishandled. Please allow approximately 3 weeks for a repair assessment. An estimation of repairing charge will be sent to your email once the assessment has been completed for your confirmation before starting the repair process.

How can I get a receipt or proof of purchase on the website and track my order?

ou will receive a shipping confirmation email containing your tracking number once your order has been shipped.

If there is a discrepancy with your order, please retain all documentation and packaging and contact us within 2 days upon the receipt at ONLINE@MATTER-MAKERS.COM.

Where is Matter Makers’ delivery area covered?

matter-makers.com offers free domestic delivery within Thailand via trusted partners.

Please allow 3 to 5 business days to process your order for delivery, in addition to delivery time. Orders are processed and delivered Monday through Friday, excluding holidays. Matter Makers will not be responsible for unanticipated delays.

And for international shipping, we offer free delivery for order with the value above 12,000 THB. For the order less than 12,000 THB, the delivery fee will be charged as in worldwide delivery details

Duties & Taxes

For international shipping, the import duties and local taxes vary from country to country. To avoid unexpected charges, you may contact your local customs for information of customs policies and details of duties and taxes as you may be charged for those fees as your order passes through customs. Any charges incurred must be paid by the receiver.

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