TERMS & CONDITIONS
GENERAL USE OF MATTER-MAKERS.COM
Welcome to
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The products offered for sale on
To be eligible to purchase items on this website you must:
- Be the holder of a credit card or account which includes Visa, Master Card, Paypal and the owner of bank’s account used to transfer.
- Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.
If the personal information of yours has changed, please kindly update your profile on
By using this site you agree to comply with, and be bounded by, these terms. We may from time to time change these terms at our sole discretion. By using this website after any such change(s), you agree to comply with, and be bounded by, the terms as changed.
The obligations of GENTLEWOMAN Co., Ltd., are limited to the obligation to provide the means. The Website cannot be held liable for any inconvenience or damage inherent to using the Internet, in particular, discontinuation of service, intrusion by an outside party or the presence of computer viruses.
This website also contains links to other websites, which are not operated by GENTLEWOMAN Co., Ltd. has no control over the Linked Sites and accepts no responsibility for any loss or damage that may arise from your use. You will be subject to the Terms of Service of such websites.
TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you (or a third party nominated by you) as outlined in Clause 10 above. You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 10 above), whichever is the later.
PROHIBITIONS
Misuse of
* Commit or encourage a criminal offence * Transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is technologically harmful, in breach of confidence, offensive or obscene * Hack into any aspect of the Service * Corrupt data * Cause annoyance to other users * Infringe upon the rights of any other person's proprietary rights * Send unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website
If found breaching this provision, GENTLEWOMAN Co., Ltd. will report any such misuse to the relevant law enforcement authorities along with the user's identity.
The company prohibits the commercial use of images of the brand, taking pictures of products in the stores, any actions in the store that affects the brand's image, such as interrupting other customers and operations of our staffs in all cases.
The company reserves the right not to sell products to resellers or cancel the order of the person acting and having such effect without prior notice. The company reserves the right to decide to sell products to any person who is likely to resell the product. Any decision and judgment reached by the company is deemed final.
PRICING POLICY
Displayed prices shown on the site and invoice are in Thailand Baht (THB ฿) or in United States dollars (USD) which is the price and currency that you pay at checkout.
For domestic orders, we ship on a delivery duty paid basis, meaning that all relevant import taxes and duties are already included in the product price.
For international orders, we ship international packages on a DDU (Delivery Duty Unpaid) basis, meaning that all applicable fees (customs tax, import duties, VAT, etc.) must be paid by the recipient in order to receive the parcel. Since we are unable to advise the amount of these fees might be, we recommend you to contact DHL for more information.
Prices are subject to change in response to markdowns and other commercial factors. The price applicable to your order will be the current price at the time your order is accepted.
If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
PAYMENT
We accept payment via Visa, Master Card, Paypal and bank transfer.
Payments by credit or debit cards will be processed by gateway electronic payment service. All details of the card will be sent by encrypted protocol to said service without third parties having any access thereto whatsoever. Such details will not be used by MATTER MAKERS Company Limited. except for performing the procedure relevant to your purchase or for reporting cases of fraud to the police on the website.
Credit cards and debit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you.
Exchange and Return Policy
Online Orders: Products purchased online may be exchanged or returned within 7 days from the date of receipt. The items must be in perfect condition, unworn, unused, and with the original tags still attached.
Orders in Transit: Once an order has been paid for and is in the process of being shipped, modifications to the product list or order cancellations are not permitted. Exchanges or returns can be processed only after the product has been received. (If the desired item is out of stock, it must be exchanged for an alternative item.)
Refunds: If a return and refund are requested, the brand will issue the refund via the original payment channel within 15 days from the date the returned product is received and inspected by the company. (*The refund period may vary depending on the policies of the respective banks.)
Return Shipping Costs: The company will cover shipping costs for returns only if the product is defective. For non-defective products, the buyer is responsible for return shipping costs.
Proof of Purchase: For all exchanges or returns, proof of purchase must be provided, and the date of receipt must be confirmed. Notification and proof of purchase should be sent to Line: @matter-makers or support@gentlewomanonline.com.
In-Store Purchases: Products purchased in-store can be exchanged for a different size, color, or style within 7 days from the date of purchase. The buyer must present the product and the original receipt at the branch where the purchase was made. The exchanged product must be in perfect condition, unworn, unused, and with the original tags still attached. The company does not accept returns for in-store purchases under any circumstances.
Customer-Damaged Products: The company reserves the right to refuse exchanges or returns if the products are damaged due to customer use.
International Orders: Exchanges and returns are not accepted for international orders.
INTELLECTUAL PROPERTY
Unless otherwise stated, all intellectual property rights, including but not limited to copyright, trademark, registered and unregistered designs, database rights, domain names and goodwill (“intellectual property rights”) in all content presented on this site, including all text, graphics, logos, photographs and images is the exclusive property of GENTLEWOMAN Co., Ltd. or its licensors and is protected by applicable legislation around the world. Any commercial use including the reproduction, modification, distribution, and transmission of any content is strictly prohibited without the consent of GENTLEWOMAN Co., Ltd.
APPLICABLELAW - JURISDICTION
These terms and conditions and the contractual relationship between the website and the user are governed by the laws of Thailand. Parties shall consent to the jurisdiction of the courts located in Bangkok, Thailand for any action arising out of or relating to the Terms of Use.
*The company reserves the right to change the conditions and cancel without prior notice.
We reserve the right, without notice, to refuse or not refund your order if we suspect it to be inappropriate.